Our Charter

The commitments of our suppliers for sustainable and citizen products and services:

1. To offer products and services in strict harmony with the needs expressed, the wanted price and the current legislation.
2. To have a clear pricing, at public price, with no extra billings.
3. To be contacted by phone and email from 8:30 am to 6 pm from Monday to Friday (except French bank holidays) and by answering machine out of these hours.
4. To propound new or promotional offers.
5. Commitment to Quality by analysing customer satisfaction.
6. To offer an alternative in case of inability to fulfil the initial request.
7. To give an answer in case of disputes within 72 hours.
8. To have a respectful social management of employees and law.
9. To be part of a progressive approach in terms of respect for the environment.
10. To respect the beneficiary’s private law refusing to commercialise or spread information without the preliminary agreement.